Shipping Policy

SHIPPING POLICY

We offer free standard shipping for all orders worldwide. In accordance with our policy of honesty towards our customers, we would like to state in advance that there is a possibility, even if it is 1%, that due to the high demand for our products, we may experience a reasonable delay in the shipping process. In the event of such a situation, you will be informed by our company's customer service.  

What is your standard processing time for orders?

Our standard processing time for orders is 1-3 business days. Once your order is processed, we will ship it to your address. Our shipping time is 7-12 business days.

Do you provide tracking information on orders?

Yes, once your order has been processed and shipped we will send you an email with tracking information and a tracking code.

What should I do if there are missing items in my order?

Some of our products may be shipped separately depending on your order. If you believe there are missing items from your order, please contact us at "iletisim@stronders.com" and we will help you resolve the issue.

What should I do if my package arrives damaged?

We are sorry to hear this. Please send a picture of the damaged item to enginshop@enginshop.com and we will send you a replacement as soon as possible.

What should I do if I still haven't received my order?

We apologize for any delays. If you need information on the status of your order or need assistance tracking it, please contact us at "iletisim@stronders.com" or our store support line "+90 507 099 7124" and we will be happy to assist you.