Your order will be prepared within 1-3 business days. It will be delivered to cargo. It will be delivered to you within 7-12 business days after delivery. You can review our cargo policy for detailed information.

After you place an order, you will receive a confirmation email. When your order is prepared and shipped, we will send you a cargo tracking code. You can check and learn your order status by entering the code we send on the "Cargo Tracking" page on our website.

Based on the provisions of the Consumer Protection Law No. 6502, underwear products whose packaging has been opened cannot be returned, cancelled or exchanged for hygiene and health reasons.

If you receive a defective or damaged product, you can send your request to "iletisim@stronders.com" or via the store support line "+90 507 099 71 24". You can review our store's return policies section for detailed information about the process.

For all your requests and questions, you can reach us via the e-mail address "iletisim@stronders.com" or the store support line "+90 507 099 71 24". We will assist you as soon as possible during our working hours.